I got to Subway at 11:32. Since classes start at 10 after the hour, and end at the top of the hour (don't get me started on this, it another thing I don't understand) I figured there would be the shortest line at that time. I was right, the line was quite short. I've seen it stretch around the building around lunch time. This time, there were only 6 people in front of me. Well, I stood in line for 4 minutes and the "bread" guy ask what kind of sandwich I want. Great right? Wrong!! As is the way at subway, the "bread" worker works faster than everyone else, so I hadn't actually moved when he asked what sandwich I wanted. That meant there were about 6 loaves of bread stacked in front of the one I was about to get. Since I was so far away from him, I guess he couldn't hear me, and pulled out the wrong bread.
When I finally got the the "bread" guy, I had to inform him that he had given me the wrong bread. That seemed to throw the whole system off. Now he had to re-cut me some bread, and find the right place for it in the bread queue. The "cheese and meat" guy must have been feeling pressure to get meat and cheese on the bread because he was trying to work at a frenetic pace to keep the bread mountain behind him from falling over. Unfortunately, being frantic wasn't translating into sandwich throughput. I can only guess that running the toasting oven while putting cheese on bread and trying to keep things in order was too much for him. In all his frantic-icity, he started to toast my sandwich, which I had told him specifically I did not want toasted. I had to scream at him to take it out. He never heard me, but the "bread" guy and the first "veggie" guy heard me and nudged him. Then he had to turn around and double check with me that I did not want it toasted. All the while my sandwich is toasting. Well, after nearly a full cycle in the toaster, my sandwich came out. I didn't dare ask for them to make another, as it seemed they were having a bit of trouble with the first one.
On to the first "veggie" worker. He didn't even look up at me for about 30 seconds. He took this time to re-arrange the meat and cheese on the sandwich. Apparently he didn't think the "meat and cheese" guy was doing a good job, but decided to just rectify the situation himself rather than just tell the guy who was literally standing a foot from him. Finally, he asked me what toppings I wanted on my sandwich. I don't know why I bothered to tell him, because before I could get it out, he was replaced by the second "veggie" employee and I had to repeat myself. Repeating myself to the second "veggie" didn't do any good because she seemed to be putting on whatever she wanted anyway. Lettuce, tomato, onion, pickle and pepperchini is what I ordered. Lettuce, tomato, black olive, and jalapeño is what I got. Ok, she finally added the onion, and I guess couldn't understand the rest. I let it go.
I also ordered mayo and mustard, extra oil and extra vinegar. I don't get salt and pepper on my sandwiches because 1) I think pepper has a terrible taste and 2) there is enough salt in their meat that I don't need more. So I rely on the oil and vinegar to give a little extra flavor. Apparently, extra, means just the smallest tiniest amount that can possibly come out of the bottle. Even after repeating my request, I got only a smidgen more.
Luckily, paying for the sandwich was the best part. $5, no tax. Looking at my watch, I noticed that the whole ordeal had take 1/2 an hour. REALLY!! Unbelievable! So I got to stand in a line, get passed from one person to another, have my order taken wrong at nearly every step, and still get the wrong sandwich. Brilliant. Thank you Subway. I try to make lunch a relaxing time. You ruined that.
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